Privacy Policy

1. Who We Are

ECOSOFT DIGITAL is operated by ECOSOFT SYSTEMS TECHNOLOGY LTD

For privacy purposes, ECOSOFT DIGITAL may act as the data controller or otherwise be responsible for personal information processed through our website, products and services, depending on the nature of the interaction.

Our digital products may include software applications, AI-powered tools, ebooks, courses, templates, educational resources and other digital products.

For privacy-related questions or requests, please contact us through our Support page.

2. Information We May Collect

Depending on how you interact with ECOSOFT DIGITAL, we may collect or receive different categories of information.

3. How We Use Personal Information

We may use personal information for legitimate business, contractual, legal, security and service-related purposes, including:

• Providing and operating our website and digital products
• Creating and managing user accounts where applicable
• Delivering purchased products
• Providing customer and technical support
• Processing and confirming purchases
• Maintaining product functionality
• Communicating with customers about purchases, accounts or support requests
• Detecting, preventing and investigating fraud, abuse, security incidents and unauthorized activity
• Improving our website, products and user experience
• Maintaining website and application security
• Complying with applicable laws and legal obligations
• Protecting our rights, property and users
• Sending marketing communications where legally permitted and where required consent has been obtained

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract — for example, providing a digital product that you have purchased or maintaining an account you have requested.
• Legitimate interests — for example, maintaining security, preventing fraud, improving our products, providing support and operating our business, provided that these interests are not overridden by applicable privacy rights.
• Consent — where consent is required by applicable law, such as for certain marketing or optional technologies.
• Legal obligations — where processing is necessary to comply with applicable laws, regulations, legal processes or lawful requests.

The applicable legal basis may depend on the jurisdiction in which you are located and the specific circumstances of the processing.

5. When We Share Personal Information

We do not sell personal information as a commodity.

We may share limited personal information with trusted third parties when reasonably necessary to operate our website, provide our products, process transactions, maintain security, or comply with legal obligations.

Third-party providers that process information on our behalf may be subject to contractual, confidentiality, security and data-protection obligations appropriate to the services they provide.

6. Cookies and Similar Technologies

Our website and digital services may use cookies, local storage, pixels, analytics technologies or similar technologies to support essential website functionality, remember preferences, understand website usage, improve performance, maintain security and, where permitted, support communications or marketing.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent through appropriate mechanisms.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and support, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements and legitimate business needs.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

8. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse or destruction.

Depending on the service involved, safeguards may include access controls, authentication mechanisms, encryption in transit, secure infrastructure, monitoring and other appropriate security measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, mitigate and notify affected parties or regulators where legally required.

9. International Data Transfers

Because ECOSOFT DIGITAL may use technology, hosting, payment, infrastructure and service providers located in different countries, personal information may be processed or transferred across national borders.

Where applicable law imposes requirements for international transfers of personal information, we will take appropriate steps to use legally recognized safeguards and protections.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information in circumstances permitted by law
• The right to request restriction of certain processing
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to request portability of certain personal information where applicable
• The right to opt out of certain marketing communications
• The right to lodge a complaint with a relevant data protection authority

These rights are not absolute and may be subject to limitations or exceptions under applicable law.

To make a privacy request, contact us through our Support page.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

11. Marketing Communications

Where we send marketing or promotional communications, we will do so in accordance with applicable law.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the relevant communication or by contacting us through our Support page.

Transactional, security, account and service-related communications may still be sent where necessary to provide products or services you have requested.

12. Children's Privacy

Our website and digital products are not intentionally designed to collect personal information from children in circumstances where parental consent is required.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us through our Support page so that we can review the situation and take appropriate action where required by law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

Those third parties operate under their own privacy policies and terms. ECOSOFT DIGITAL is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies and applicable terms of third-party services before providing personal information to them or using their services.

14. Payments and Merchant-of-Record Services

Payments for ECOSOFT DIGITAL products may be processed by third-party payment processors or merchant-of-record providers.

When a third party processes a transaction, that provider may collect and process information such as your name, email address, billing information, payment information, location and transaction details as necessary to complete the transaction, prevent fraud, comply with legal requirements and provide payment-related services.

ECOSOFT DIGITAL does not request or intentionally store complete payment card numbers or security codes through ordinary customer support communications.

Customers should never send payment card numbers, passwords, authentication codes or other sensitive information to ECOSOFT DIGITAL through email, support forms or other communications.

15. Information Processed Through Our Products

Some ECOSOFT DIGITAL products may require users to create accounts or submit information in order to use specific features.

The type of information processed will depend on the particular product.

Where a product analyzes information submitted by a user, the information may be processed to provide the requested product functionality.

Users should not submit passwords, payment card numbers, government identification numbers, private authentication codes or other highly sensitive information unless the relevant product specifically requires it and clearly explains why.

For product-specific privacy information, users should also review any additional privacy notices presented within the relevant product.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our products, services, technology, legal requirements or privacy practices.

When we make material changes, we may update the "Last Updated" date shown at the top of this page and may provide additional notice where required by applicable law.

We encourage you to review this page periodically.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy-related request, or believe that your personal information has been handled in a way that concerns you, please contact ECOSOFT DIGITAL through our Support page.

When contacting us about privacy, please do not include passwords, payment card numbers, security codes, authentication codes or other unnecessary sensitive information.